Terms of service

Terms of Service

Welcome to House of AAKAASHI. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

2. Products & Availability

We strive to display our products, descriptions, and images as accurately as possible. However:

  • Product colors may vary slightly due to screen settings and photography.
  • Since our products contain natural crystals and handcrafted elements, slight variations in color, texture, size, shape, and natural inclusions are expected and are not considered defects.
  • All products are subject to availability.
  • We reserve the right to discontinue or modify any product without prior notice.

3. Pricing

  • All prices are listed in the applicable currency shown on the website.
  • Prices are subject to change without prior notice.
  • Taxes and shipping charges, if applicable, will be calculated during checkout.
  • We reserve the right to correct pricing errors at any time.

4. Orders

Once an order is placed, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

House of AAKAASHI reserves the right to:

  • Accept or reject any order.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Limit or refuse quantities purchased by any customer.

If an order is cancelled after payment has been received, the applicable refund will be processed to the original payment method.

5. Shipping & Delivery

Delivery timelines provided on our website are estimates only.

House of AAKAASHI is not responsible for delays caused by:

  • Courier partners
  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Customs clearance
  • Other events beyond our reasonable control

Risk of loss passes to the customer upon delivery of the package.

6. Return & Replacement Policy

Returns and replacements are governed by our Return Policy.

We offer a 5-day replacement policy only for products received in a damaged condition.

A continuous, unedited unboxing video recorded from the moment the sealed package is opened is mandatory for any damage claim. Claims submitted without an unboxing video may not be eligible for approval.

7. Payments

We accept payment methods made available during checkout.

By placing an order, you confirm that:

  • You are authorized to use the selected payment method.
  • The payment information provided is accurate and complete.

8. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Brand name
  • Product names
  • Images
  • Graphics
  • Videos
  • Product descriptions
  • Website design
  • Text
  • Icons

is the exclusive property of House of AAKAASHI or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

9. Crystal & Spiritual Disclaimer

House of AAKAASHI products are created for personal wellness, mindfulness, self-expression, and spiritual practices.

Information provided regarding crystals, gemstones, energy, chakras, manifestation, astrology, or other spiritual traditions is based on historical, cultural, and traditional beliefs.

Our products and content:

  • Are not intended to diagnose, treat, cure, or prevent any medical or psychological condition.
  • Should not replace professional medical, legal, financial, or psychological advice.
  • Should not be interpreted as guaranteed outcomes or results.

Individual experiences may vary.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Interfere with website security or functionality.
  • Upload malicious software or harmful code.
  • Infringe the intellectual property rights of others.

11. Limitation of Liability

To the fullest extent permitted by applicable law, House of AAKAASHI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of our website
  • Purchase or use of our products
  • Delayed deliveries
  • Product misuse
  • Loss of profits, data, or business opportunities

Our total liability shall not exceed the amount paid by the customer for the applicable order.

12. Indemnification

You agree to indemnify and hold harmless House of AAKAASHI, its owners, employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from your breach of these Terms or misuse of the website.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Third-Party Services

Our website may contain links to third-party websites or services. House of AAKAASHI is not responsible for the content, privacy practices, or policies of third-party websites.

15. Force Majeure

House of AAKAASHI shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, pandemics, strikes, war, government actions, supply chain disruptions, or failures of transportation or communication systems.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Vadodara, Gujarat, India, unless otherwise required by applicable law.

17. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Updated versions will be posted on this page with the revised Effective Date.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the contact information provided on our website.