Refund policy

House of AAKAASHI – Return & Replacement Policy

At House of AAKAASHI, every piece is thoughtfully handcrafted and carefully inspected before it reaches you. We take pride in delivering products of the highest quality. However, if your order arrives damaged during transit, we're here to help.

Returns & Replacements

We offer a 5-day return and replacement policy only for products that are received in a damaged condition.

To be eligible for a return or replacement:

  • You must notify us within 5 days of receiving your order.
  • The product must be unused, unworn, and in its original packaging with all tags and accessories intact.
  • You must provide:
    • Your order number.
    • Clear photographs and an unboxing video showing the damaged product and packaging.
  • Claims submitted without sufficient evidence may not be eligible for approval.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Change of mind.
  • Incorrect product selection by the customer.
  • Size, color, or design preference.
  • Normal variations in natural crystals, gemstones, or handcrafted products. Each crystal is unique and may differ slightly in color, texture, shape, or inclusions, making every piece one of a kind.
  • Damage caused after delivery due to misuse, improper handling, accidents, exposure to water, chemicals, perfumes, or normal wear and tear.

Replacement Process

Once your request is reviewed and approved:

  • We will arrange for a replacement of the damaged item, subject to product availability.
  • If the same product is unavailable, we may offer an equivalent replacement or a store credit at our discretion.
  • Replacement requests are generally processed within 5–7 business days after approval.

Return Shipping

If your claim is approved, House of AAKAASHI will provide instructions for returning the damaged product. Please do not ship any item back without receiving confirmation from our customer support team.

Refunds

As we offer replacements for damaged products, refunds are generally not provided. Refunds, if approved under exceptional circumstances, will be processed using the original payment method.

Contact Us

To request a return or report a damaged product, please contact our customer support within 5 days of delivery with your order details and supporting photographs/videos.

We appreciate your trust in House of AAKAASHI and are committed to ensuring that every customer has a beautiful experience with our products.