Shipping Policy

At House of AAKAASHI, we are committed to delivering your order safely and efficiently. Every order is carefully packed to ensure it reaches you in perfect condition.

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During product launches, festive seasons, or sale periods, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times are as follows:

• Within India: 3–7 business days
• International Orders: 7–21 business days (depending on the destination country and customs clearance)

Delivery timelines are estimates and may vary based on your location, courier partner, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any offers for free shipping will be clearly mentioned on our website and are subject to the terms of the promotion.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details, allowing you to monitor your shipment.

5. Delivery

Please ensure that the shipping address and contact details provided at checkout are accurate.

House of AAKAASHI is not responsible for delays or non-delivery resulting from:

• Incorrect or incomplete shipping information provided by the customer.
• Multiple unsuccessful delivery attempts by the courier.
• Customer unavailability at the time of delivery.
• Circumstances beyond our reasonable control, including weather events, natural disasters, transportation disruptions, strikes, government restrictions, or customs delays.

6. Damaged Packages

If your package appears damaged upon delivery:

• Record a continuous, unedited unboxing video starting from the moment you receive and open the sealed package.
• Take clear photographs of the outer packaging and the damaged product.
• Contact our customer support within 5 days of delivery with your order number, photographs, and the unboxing video.

Please note that claims for damaged products submitted without a continuous unboxing video may not be eligible for replacement.

7. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery period, please contact us. We will coordinate with the shipping partner to investigate the shipment and keep you informed of any updates.

8. International Orders

For international shipments:

• Delivery times may vary depending on customs processing in the destination country.
• Any customs duties, import taxes, VAT, or additional fees imposed by the destination country are the sole responsibility of the customer unless otherwise stated at checkout.
• House of AAKAASHI is not responsible for delays caused by customs clearance procedures.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to an incorrect or incomplete address, refusal to accept delivery, or failure to collect the package, additional shipping charges may apply for re-dispatch.

10. Contact Us

If you have any questions regarding shipping or your order, please contact our customer support through the contact information provided on our website. We will be happy to assist you.